General Inquiries
Q1: What is Go4Essentials?

A1: Go4Essentials is a family-run business offering daily essentials across multiple categories such as home, kitchen, personal care, gadgets, and more. We aim to make your everyday life easier and more affordable.
Q2: Where is Go4Essentials located?

A2: We are based in Delhi, India. Our business address is: 401, Top Floor, A-46, Gali No. 8, Kiran Garden, Uttam Nagar, Hanuman Mandir Road, New Delhi, Delhi-110059.
Q3: How can I contact Go4Essentials?

A3: You can reach us via Email at go4essentials@gmail.com, or call/WhatsApp us at +91-XXXXXXXXXX

or +91-XXXXXXXXXX.
Q4: Do you ship across India?

A4: Yes, we deliver to all corners of India.
Q5: Are your products genuine and of good quality?

A5: Absolutely. All products sold on Go4Essentials are carefully selected to meet daily life needs and provide value for money.

Shipping & Delivery
Q1: How long does it take to process my order?

A1: We process orders within 1–2 business days.
Q2: How long does delivery take?

A2: Delivery typically takes 5–7 business days, depending on your location and the courier service.
Q3: Which courier services do you use?

A3: We use trusted partners like Bluedart, DTDC, Delhivery, XpressBees, EcomExpress, Ecart, Amazon, and Shadowfax.
Q4: Do you provide order tracking?

A4: Yes, you will receive tracking information via email, SMS, and you can also check it on our Tracking page.
Q5: Do you offer free shipping?

A5: Yes, free shipping is available for orders above ₹500.

Payments
Q1: What payment methods are accepted?

A1: We accept all major payment methods including UPI, credit/debit cards, net banking, and Cash on Delivery (COD).
Q2: Is there an extra charge for COD?

A2: Delivery typically takes 5–7 business days, depending on your location and the courier service.
Q3: Which payment gateway do you use?

A3: We use Razorpay for secure online transactions.
Q4: Can I pay using multiple payment methods?

A4: Yes, depending on your order value and payment options at checkout, you can choose the method that suits you best.
Q5: Is it safe to share my card details on Go4Essentials?

A5: Yes. All transactions are secured via Razorpay and protected with industry-standard encryption.

Returns & Refunds
Q1: What is your return policy?

A1: We have a 7-day return policy. You can request a return within 7 days of receiving your order, subject to our return conditions.
Q2: Which items are non-returnable?

A2: Personal care items are non-returnable. All other items must be unworn, unused, with tags, and in original packaging for a return.
Q3: Who pays for return shipping?

A3: Customers pay a fixed fee of ₹100 for return shipping.
Q4: How long does it take to get a refund?

A4: Refunds are processed to your original payment method or bank (for COD) within 8–15 business days after we approve the return.
Q5: Can I exchange a product?

A5: Exchanges are allowed only for wrong or damaged items. An unboxing video is required as proof.